September 16-18, 2020
Westin Boston Waterfront

2020 Agenda

Wednesday, September 16

Wednesday, September 16
10:30 AM - 12:30 PM
Morning Excursions

Enjoy Atlanta's best landmarks and cultural institutions while getting to know your fellow attendees.

Wednesday, September 16
2:30 PM - 4:30 PM
SEO and SEM Workshop (Included With All-Access Registrations)

Get the latest on Google’s algorithm and learn to optimize your site for the most recent changes—and those likely to come. Huddle with your peers to offer and receive feedback on your company site.

You'll learn:

  • What to prioritize in terms of SEO
  • How to use paid search to increase your traffic and ranking
  • Tactics for stronger metadata
  • What the BERT update means for ranking and featured snippets
  • Strengths and weaknesses of your own site, via peer feedback
Wednesday, September 16
2:30 PM - 4:30 PM
Social Media Crisis Management Workshop (Included With All-Access Registrations)

Every brand is vulnerable to crisis in the social media era. We’ll take a look at case studies that effectively prevented or mitigated a crisis that erupted on social media.

This workshop will include:

  • An interactive crisis simulation
  • Real-world examples of social media crisis
  • Proactive and reactive crisis tactics
  • A look at social media monitoring and privacy tools
Wednesday, September 16
2:30 PM - 4:30 PM
Social Media Measurement Workshop (Included With All-Access Registrations)

Proving return on investment is one of the biggest challenges that social media marketers face. In this workshop, we’ll look at a range of key performance indicators across various social channels, and discuss how to determine which metrics are most valuable for your brand to track.

This workshop will include:

  • A workshop of native social media analytics, noting the most crucial elements of each platform
  • Group discussion of the best-value analytics tools on the market
  • Case studies of social media campaigns that were aided by strong measurement strategy
  • Strategies for adjusting social strategy based on metrics
  • Advice for putting together reporting dashboards
Wednesday, September 16
2:30 PM - 4:30 PM
Social Media on a Shoestring Workshop (Included With All-Access Registrations)

Our trainers will share strategies and tools for making the most of a meager social media budget. Attendees will work in groups to brainstorm plans for low-budget social campaigns.

We'll cover:

  • Smart staffing
  • Low-budget video tools
  • Prioritization
  • Paid vs. organic social (how low can you go?)
Wednesday, September 16
2:30 PM - 4:30 PM
Video Storytelling Workshop (Included With All-Access Registrations)

Not every brand has budget for an in-house video team, and those that do benefit from a knowledge of video content best practices. In this workshop, discover how to build a film crew from the office and shoot great-looking social media content for your channels.

We'll cover:

  • An overview of visual best practices
  • How to use stock B-roll and music to add polish to corporate video
  • A look at smartphone and video tools for better looking footage
  • Ideal video lengths and metrics across social platforms
  • How to find the right talent for your videos
  • Case studies in successful video campaigns
Wednesday, September 16
4:30 PM - 6:00 PM
Reception

Get to know your fellow Shake-Up 2020 attendees and speakers over refreshments.

Thursday, September 17

Thursday, September 17
8:30 AM - 9:30 AM
Breakfast & Opening Keynote With Twitter's Leah Feygin: Make Your Content Unforgettable

Our opening mainstage session will include a look ahead at the next two days, a warm welcome from Social Shake-Up 2020 host Brian Fanzo, and a keynote from Leah Feygin of Twitter:

Make Your Branded Content Unforgettable
There are many ways for brands to tell stories on social feeds. In today’s climate, audiences either see ads as an interruption or don't notice them at all, thus making unforgettable storytelling more relevant than ever. In this talk, Twitter’s ArtHouse creator content solutions lead Leah Feygin will cover the guiding principles of making branded content not just noticeable but unforgettable. She'll show how brands can cultivate a voice and connect with audiences in ways that really resonate with their audiences.

Thursday, September 17
10:00 AM - 10:30 AM
Fireside Chat: Day in the Life of an Influencer

In this fireside chat, Dagger CEO Mike Popowski will interview Brandon Butler, the executive director of digital culture channel Butter.ATL on growing the brand into a local media powerhouse. They will dive behind the scenes of channel growth, content creation and the process of signing on and working with a brand, addressing do's and don'ts for reaching out to and partnering with influencers from the brand side.

Thursday, September 17
10:00 AM - 10:30 AM
How to Staff a Social Media Department

From artistic aptitude to strong writing and data savvy, the ideal social media hire has a unique and varied skillset. Does it make sense to staff up your social team with polymaths, or should each member have a distinct social-related talent and role? How much can your social media maven interns be trusted to run the shop? In this session, we'll answer these questions and more, as well as looking at a successful real-world org chart.

Thursday, September 17
10:00 AM - 10:30 AM
The Rise of Twiplomacy: Marketers’ Role in the Social Platform Reshaping the World

Twitter is playing a major role in shaping public opinion, not just in the U.S., but around the world. This social channel has touched every part of our lives, from government policy to advocacy and brand purpose. In this session, IBM’s Brandi Boatner will share where and how marketers should leverage the platform to weigh in and make their organizations heard.

Thursday, September 17
10:45 AM - 11:15 AM
A Training System for New Social Media Employees

Many social media professionals come in with an understanding of social media tools and features, but how are they trained to create social content that helps drive business goals? Our trainer will share how they onboard and teach new employees to tie social media back to the business.

Thursday, September 17
10:45 AM - 11:15 AM
How to Partner With Micro and Macro-Influencers

This panel will explore the do's and don'ts of working with influencers, from finding the right fit for your brand to ensuring they communicate the desired message to their followers—while keeping with their own overall voice.

Thursday, September 17
10:45 AM - 12:00 PM
Master Class: Make the Most of Paid Social at Any Budget

Even those that swear by organic reach have to admit that it's not as powerful as it once was. In this hands-on session, we’ll discuss how to put together a social media budget and determine how far your advertising dollars go.

We'll cover:

  • How much reach you can expect at different price points
  • Which social platforms offer the most bang for your buck
  • How to adjust your bids and targeting while a campaign is ongoing
  • Which content to put paid behind
  • How to argue with leadership for a paid social budget
  • How to report out results after a paid campaign has ended
Thursday, September 17
11:30 AM - 12:00 PM
How to Craft a Social Media Policy That Covers All Your Bases

You want to encourage your employees to post to social media—within the limits of good taste. But how do you ensure you’re offering colleagues creative freedom without raining down HIPAA, FTC or enraged board members on your top tweeters? We will offer an alternative plan, as well as training and compliance tips for those employees handling influencer marketing.

Thursday, September 17
11:30 AM - 12:00 PM
TikTok: Driving Engagement With a Branded Content Plan

The newest social media channel on the block has gotten a lot of buzz in marketing circles, but is it a fit for every brand? We'll discuss the brands seeing success on the platform so far, and the elements that made them a fit. For companies ready to jump in, our presenter will share how and where branded content works on the platform.

Thursday, September 17
12:00 PM - 12:30 PM
Ask Me Anything, Network & Explore the Marketplace

Take a tour of Shake-Up 2020 vendor and partner booths and ask our speakers your burning social media questions at the “Ask Me Anything” area while getting to know your fellow attendees. 

Thursday, September 17
12:30 PM - 1:30 PM
Lunch & Keynote With Amber Mac: How to Regain Attention in a Noisy World

In an era of cluttered feeds and endless notifications, the digital economy could also rightfully be called the distraction economy. Platform giants like Facebook and Amazon have come to dominate online audiences' attention, not to mention nearly a quarter of the world’s economy. The result? Average attention spans have dropped to about 8 seconds. In this timely keynote, Amber Mac will share the best remedies to put marketers back in the driver’s seat and break through the noisy consumer distractions of today and tomorrow.

Thursday, September 17
2:00 PM - 2:30 PM
Building an In-House Content Studio

Given the seemingly endless appetite that audiences have for social media content, many companies have outsourced content creation to agency partners. But this need not be the case: Cassie Savage, associate director of digital content engagement at Nestlé Health Science, helped her team build a content studio from the ground up. In this session, she'll offer lessons learned and how-tos for marketers seeking to craft their own content powerhouses.

Thursday, September 17
2:00 PM - 2:30 PM
Presentation From Facebook IQ: Meet the Future—What Gen Z Wants

Gen Z is a generation of global citizens who place inclusivity, diversity and curiosity on a pedestal and are growing in buying power. Given their superpower that detects when a brand is irrelevant and inauthentic, this group is poised to completely disrupt the marketing industry. This presentation from Facebook IQ will take a close look at the values that drive Gen Z's behavior in order to determine how marketers can truly engage and connect with this audience across the social platforms they use the most.

Toma Beczak, global content strategist, insights marketing/Facebook IQ at Facebook, will examine the below values as they relate to Gen Z’s behavior and interaction with brands across social:

  • Fluidity – not letting traditional norms and values define them or their lifestyles
  • Reciprocity – their relationships, not just to brands but to the planet in general; judging brands on how they interact with our planet
  • Curiosity – diving into the unknown and leveraging Instagram to explore themselves and the world, including the brands and products around them
  • Efficiency – a mobile-first generation, this value speaks to the on-demand lifestyle Gen Z’ers expect and why they want brands to communicate more across messaging apps
Thursday, September 17
2:00 PM - 2:30 PM
Shelter in a Tweetstorm: Prepping for & Surviving a Social Media Crisis

No social marketer or digital communicator wants to wake up in the middle of the night to a social media firestorm—but in this politically-charged, polarized era, it happens all too often. This session will cover social media crisis prep and ground zero mitigation.

Thursday, September 17
2:45 PM - 3:15 PM
Creating Breakthrough Content For LinkedIn

In this session, LinkedIn’s senior content consultant Amber Naslund will walk through the most need-to-know elements of marketing on LinkedIn, from what makes their audience unique to what content resonates with members and why, as well as some of the findings from LinkedIn’s own research about thought leadership on the platform and the importance of building a full-funnel content strategy. She’ll also cover some of the tactical tips and tricks that can make LinkedIn posts—whether paid or organic—shine and stand out from the crowd.

Thursday, September 17
2:45 PM - 3:15 PM
How to Ensure You’re FTC Compliant

The FTC now requires specific disclosures around influencer marketing, with new guidelines released in fall 2019. Our trainer will help prepare your team and your influencer program to handle the latest guidelines depending on your industry.

Thursday, September 17
2:45 PM - 3:15 PM
Integrating Social With PR & Sales

Many brands have boosted sales with social media, but PR and sales must work in tandem in order to ensure brand reputation is high and leads are regularly coming down the funnel. Our trainer will discuss how best to transform your social media, PR and sales teams into a well-oiled machine.

Thursday, September 17
3:15 PM - 3:45 PM
Coffee Break

Get your afternoon caffeine buzz on and chat with fellow attendees on the exhibit floor.

Thursday, September 17
3:45 PM - 4:15 PM
When Brands Take a Stand

This annual Shake-Up mainstage tradition takes a broad look at the brands and nonprofits that have made bold statements in political, social and economic spheres—for better or for worse. Our panelists will discuss how brands can better partner with nonprofit and advocacy groups to launch purpose-driven campaigns without making compromises or missing the mark. 

Thursday, September 17
4:30 PM - 6:00 PM
Reception

Celebrate the end of the first full day of Shake-Up 2020 with your favorite speakers and fellow attendees.

Friday, September 18

Friday, September 18
8:45 AM - 9:45 AM
Morning Keynote With LEGO's James Gregson: Building Social Equity Brick by Brick

Over the past decade, the LEGO Group's social media presence has grown from being non-existent to a best-in-class, fun and engaging experience across leading social platforms, delivering meaningful and engaging interactions with millions of fans every day. In an ever-changing marketing ecosystem, James Gregson, head of LEGO Social Studios, will take you through how The LEGO Group's developed such a global and evocative social media content strategy across audiences and social channels.

Friday, September 18
10:00 AM - 10:30 AM
How to Reframe Your Marketing Partnerships for ROI

If your brand wants to see ROI on its marketing partnerships (and it does), it is essential to innovate as you work with your marketing partners.
 
"Partners" come in all shapes and sizes and can offer significant value to brands in any industry. However, many brands struggle with how to find the right partners to help them reach new audiences, achieve incremental results and gain a competitive edge in their industry.
 
In addition, it’s becoming increasingly important to brands that more of their marketing is performance-based. Marketers must ensure they are paying their partners after results have been realized—not before.
 
This session will help expand your understanding of who a partner is, how more relationships can be managed efficiently at scale and why performance-based compensation is the future of marketing.

We'll cover:

  • The definition of a strong performance partnership
  • How to reframe your perspective of who a “partner” is in 2020 and beyond
  • Why your performance partners need to know your brand’s goals and the reasoning behind those goals
  • A successful case study example from Home Depot's partnership efforts
  • How to work across your internal marketing and business development teams to identify partners that align with business objectives
Friday, September 18
10:00 AM - 10:30 AM
Unsession: Editing Video, Images & Audio for Social Media

Our trainer will share and discuss tools for taking existing content and boiling it down to the essentials, from audio editors to free and easy-to-use visual software.

Friday, September 18
10:00 AM - 11:15 AM
Master Class: How to Prove ROI on Social Media

Despite social media’s ubiquitous nature, social marketers still find themselves on the defense as to its role in impacting the bottom line. This master class will explore various methods for tying business outcomes to social media efforts.

We’ll cover:

  • Which metrics can be used to draw connections between social media content and sales
  • New e-commerce tools, such as Instagram Shoppable posts and Shopify
  • How to report out meaningful social media results to the C-Suite
  • Tools and tips for analyzing audience response to social media
Friday, September 18
10:30 AM - 11:15 AM
Ask Me Anything & Networking Break

Take a moment to unwind, chat with fellow attendees about learnings so far, and ask speakers your burning social media questions. 

Friday, September 18
11:30 AM - 12:00 PM
How to Use Video Storytelling for Audience Growth & Engagement

Forget clicks and views. Video success is about connecting with your target by evoking emotion and leaving an impact.

Even still, how do you choose the right video platform for your business or brand? How do you effectively use platforms such as YouTube, Facebook Watch, Quibi and TikTok?

In this session, you'll learn tangible strategies for powerful video storytelling from CEO and founder of Green Buzz, Tod Plotkin, whose portfolio has seen over 70 million organic views. You’ll learn how video storytelling can impact audiences with actionable case studies about using video to drive short and long term success, as well as tips for choosing the right video platform for your brand.

Friday, September 18
11:30 AM - 12:00 PM
Lead Gen for Social Media

Whether your sales team or social team is charged with lead generation on social, it’s crucial to understand lead gen strategy in order to report ROI of your various channels. We’ll look at lead gen tactics—particularly on Instagram and LinkedIn—for converting social followers into loyal customers.

Friday, September 18
11:30 AM - 12:00 PM
Unsession: Platform Walkthroughs: Instagram Stories, Snapchat & TikTok

Apps like TikTok and Snapchat can seem tricky to wield for the uninitiated, but our walkthrough should ensure you are using all of the platform tools correctly. Even more familiar interfaces like Instagram are updated frequently; this Unsession will allow marketers to learn how to use any recent features they might have missed.

Friday, September 18
12:00 PM - 12:30 PM
Ask Me Anything, Network & Explore the Marketplace

Take a tour of Shake-Up 2020 vendor and partner booths and ask our speakers your burning social media questions at the “Ask Me Anything” area while getting to know your fellow attendees.

Friday, September 18
12:30 PM - 1:30 PM
Lunch & Conversation With Sephora's Emmy Berlind: Building an Inclusive & Authentic Influencer Community

Last year, Sephora brought its intentions of cultivating an inclusive beauty community to its first-ever large-scale influencer program, #SephoraSquad. The program was an amplification of the community of voices, perspectives and experiences that have shaped Sephora to be what it is today; a true reflection of Sephora’s clients and employees, the Beauty Insider Community and the beauty industry as a whole. As #SephoraSquad enters its second year, Sephora’s VP of content strategy Emmy Berlind will be sharing the brand’s successes and celebrations along with key insights and learnings of the brand's best-in-class approach to influencer relations.

Friday, September 18
1:45 PM - 2:15 PM
Fireside Chat: Instagram Features and Tactics to Know

Beloved by billions of users, Instagram is an invaluable tool to marketers, but its popularity has reached a saturation point. This session will focus on how to strategically use the platform and its newest features in order to break through the noise by answering some of the biggest questions marketers are asking about where the platform is going.

Friday, September 18
1:45 PM - 2:15 PM
Tactics for Multicultural Campaigns That Don’t Miss the Mark

From Dove to H&M, many brands have failed spectacularly at marketing to ethnically and racially diverse audiences in recent years. This session will cover how to avoid similar missteps, while creating impactful campaigns that are sensitive to the cultural identity of target audiences.

Friday, September 18
1:45 PM - 3:00 PM
Master Class: SEO Tactics for Social Media Marketers

At many organizations, social media sits within the same department responsible for optimizing the company website. It's crucial that social marketers understand how to craft content that drives meaningful traffic to owned digital properties, and measure those efforts. This Master Class will over a full overview of skills and tactics marketers need to appease Google’s algorithm.

You'll learn:

  • How Google ranks websites based on load time, images, metadata and copy
  • Ways to improve load time and decrease bounce rate
  • Strategies for amending a website with bad SEO
  • How social strategy and SEO relate to one another
  • What metrics are most important to track in Google Analytics
  • How to strengthen your keyword strategy
Friday, September 18
2:30 PM - 3:00 PM
How to Repurpose Content for Facebook, Instagram, Pinterest, Twitter, Snapchat & TikTok

As the number of social channels continues to grow, social marketers are expected to fill each platform with a never-ending stream of content. Yet most brands don’t have limitless resources for content creation, so smart marketers do the next best thing: repurpose existing content across several channels. In this session, we’ll go over some best practices for creating an efficient content workflow across channels.

Friday, September 18
3:15 PM - 3:45 PM
Advanced Strategies for Social Care & Listening

John Young is no stranger to social listening and social customer care, having led Southwest's successful program for years. 

In this session, John will share:

  • How AI in listening can be an early warning system
  • How to achieve better sentiment reporting
  • How to leverage first-party data in listening and response
  • Tying crisis management strategies to social listening
  • Agent engagement tips
Friday, September 18
3:45 PM
Conference Adjourns

See you at The Social Shake-Up 2021!

Friday, September 18
3:15 PM - 3:45 PM
How to Engage Fans With UGC and Calls-to-Action

Building a tribe of brand loyalists is no easy task, but some brands have mastered the art of making customers their content creators and influencers. In this session, we'll offer a case study that successfully unified online audiences around a crucial branding campaign.

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