What’s Shakin’: Customer Relationship Management

graphic of CRM with customers, numbers, shopping cart

4 Ways to Move From Social Care to Social CRM

By: Ken Madrigal, Digital and Social Strategy Lead, Verizon
May 2nd, 2019

Many brands provide options for customer support on social media. While some companies fall back on traditional customer care departments or call centers, in today’s digital, “customer experience first” world, successful brands realize that consumers expect more personalized engagement. Customers choose social media in order to avoid traditional calls or chats.What does that mean for […]

At The Social Shake-Up