Social Media Survey

Social Media Survey

As a social media professional who deals with questions and complaints via your brand’s social media pages, you’ve been selected to participate in a brief two-minute survey that the Social Shake-Up is conducting to gather opinions about how organizations approach customer service on social media.

By participating in the survey, which is being done in conjunction with Lithium Technologies, you’ll be among a select group to receive the exclusive survey results once the responses are collected and analyzed. Your responses will be confidential and anonymized for reporting purposes. Two lucky survey participants will win a $50 VISA Gift Card. The deadline to participate is Wednesday, May 2.

Thank you in advance for taking a few minutes to offer your perspective.


Social Customer Care Survey

  •   Facebook

  •   Immediately
      Within one hour
      From two to four hours
      12 hours
      24 hours

  •   Increase customer satisfaction
      Reduce service costs
      Provide personalized service
      Increase call deflection
      Empower social customer care team

  •   Yes

  •   Publicly

  •   Yes
  •   Improved
      Made it more challenging

At The Social Shake-Up