What’s Shakin’: Social Strategy

4 Ways to Change the Paid, Owned and Earned Media Structure

By: Brooks Thomas, Southwest Airlines
June 15th, 2017

If the output between paid, owned and earned media has become blurred and increasingly cross-pollinated, then why is the internal structure at most organizations still so linear? When I was in the broadcast news business a decade ago, it wasn’t uncommon to receive several dozen press releases between the time I left for the night and […]

4 Dramatic Social Media Lessons From ‘The Walking Dead’

By: Carmen Collins, Cisco
June 5th, 2017

Anyone who has had a five-minute conversation with me—or follows me on Twitter—knows that I’m a huge fangirl of “The Walking Dead.” Since the sold-out Social Shake-Up Show was recently held in Atlanta, where “The Walking Dead” is filmed, I took the opportunity to visit some of the show’s key locations. I saw Rick Grimes’ house, […]

5 Steps to Build Your Digital Content Tribe Like Hilton

By: Vanessa Sain-Dieguez, Hilton Worldwide
May 31st, 2017

Generating new and exciting content is essential to any social media strategy, but it’s no small feat. Brands spend a good chunk of their marketing budget on copywriters, agencies and influencers to build a library of rich, dynamic content that captures and captivates their audience’s attention. At Hilton, we’ve built a similar tribe of content […]

How Coca-Cola Uses Multimedia to Connect and Engage

By: Jay Moye, The Coca-Cola Company
May 31st, 2017

It’s been said that a picture is worth a thousand words. If this is true—and even this writer, editor and lifelong lover of long-form prose is squarely in the camp of believers—then you could argue that video and other multimedia content are worth millions. This is especially the case in the very crowded brand journalism […]

3 Ways to Elevate Your Instagram Feed

By: Maha Chaudhry, Social Media Explorer
May 3rd, 2017

Instagram now has over 1 billion monthly active users, making it the fastest growing social media platform of the moment. Given that swelling volume of activity, the marketing opportunities on Instagram abound, so your brand needs to put its best foot forward. Making the most of your brand’s presence on the platform all starts with […]

6 Tips for Keeping Your Company’s Social Media Accounts Secure

By: Elizabeth Harmon, Social Media Explorer
April 18th, 2017

Social media sites are popular targets when it comes to hacking. LinkedIn was targeted last year, with details of over 100 million users put up for sale on the dark web. Even Facebook founder Mark Zuckerberg had his accounts compromised. In fact, almost two-thirds of U.S. adults believe their social media accounts have been hacked, […]

3 Customer Loyalty Tips: Why Your Social Media Communities Aren’t Cutting It

By: Kristina Libby, S.W.C.
April 12th, 2017

No one is arguing against the benefits of customer loyalty communities. In fact, most Fortune 500 brands are working hard to cultivate a network of loyal customers online. Mostly, this community-building happens on social media when brands build pages and platforms to attract and retain those loyal customers. However, many brands develop myopic views around their […]

Facebook Takes Another Swipe at Snapchat With ‘Stories’

By: Sophie Maerowitz
March 29th, 2017

Facebook just unveiled another missile in its arms race against Snapchat. The social media giant has launched Stories, a Snapchat clone that gives Facebook users access to the two most unique aspects of the Snapchat interface: content that disappears after 24 hours and augmented reality lenses. While Facebook has already launched Snapchat-like platforms Instagram Stories and […]

5 Ways to Make Influencer Marketing Work on a Budget

By: Dakota Shane, Arctiphi
March 23rd, 2017

Influencer marketing is typically available only to brands with huge budgets to spend on big-name celebrities and well-connected media publishers, so smaller firms often assume they can’t afford it. Despite the volume of coverage around micro-influencers (who cost far less than standard influencers), there have not been many resources explaining how those with smaller budgets […]

Be Like Cisco: Let Employees Take Over Your Snapchat

By: Ian James Wright
March 21st, 2017

Do you have the guts to cede control of your social media to employees? This takes trust, but according to Carmen Collins, social media lead for Cisco’s Talent Brand team, it can be a rewarding way to get out your message, promote the brand’s culture and build your following. In PR News’ new Social Media […]

At The Social Shake-Up